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Orders are subject to product availability due to Covid-19 supply chain challenges. Please message us before placing your order to ensure our processing and delivery time meets your requirements. A member of our staff will be more than happy to assist you.
Orders are subject to product availability. Please message us before placing your order to ensure our processing and delivery time meets your requirements.

Sales Policy

All sales are subject to our sales policy as follows: No Refunds. No exceptions. Exchanges are permitted within 7 days of purchase in the case of a manufacturer's defect. Manufacturer's defects must be reported within 7 days and be declared as a manufacturer's defect by a member of The Furniture Loft's staff upon inspection.

Exchanges for reasons other than a manufacturer's defect are allowed prior to pick up or delivery of merchandise. If for any reason an order is not picked up or delivery refused, store credit will be provided equal to the amount of the purchase and can be applied toward future purchases.

Accessories, Bedding, Lamps, Pictures & Plants are Non-Returnable & Non-Refundable. Extended Warranties for Fabric, Leather & Wood Protection are Non-Refundable. Delivery and Service Charges are Non-Refundable. Special Ordered products are also Non-Refundable. No Exceptions.

Special order products can take up to 6 weeks to arrive. Clearance, As-Is and Floor Model Merchandise. It is The Furniture Loft's policy that Clearance, as-is product and floor model furniture will not be held and must be picked up within 48 hours of purchase. If delivery is chosen, items are not subject to this 48 hour window. Failure to obtain product within 48 hours of purchase will result in cancellation of those items, the balance will remain as a store credit, less a 25% cancellation fee. Clearance, As-Is items including, but not limited to, discounted goods, floor models, previously owned items, and defective or damaged product.