No Refunds. All sales are final. No exceptions. Exchanges are permitted within 7 days of purchase in the case of a manufacturer's defect. Manufacturer's defects must be reported within 7 days
and be declared as a manufacturer's defect by a member of The Furniture Loft's staff upon inspection. Exchanges for reasons other than a manufacturer's defect are allowed prior to pick up or
delivery of merchandise. If for any reason an order is not picked up or delivery refused, store credit will be provided equal to the amount of the purchase and can be applied toward future purchases.
Accessories, Bedding, Lamps, Pictures & Plants are Non-Returnable & Non-Refundable. Extended Warranties for Fabric, Leather & Wood Protection are Non-Refundable. Delivery and Service Charges are Non-Refundable.
Special Ordered products are also Non-Refundable. No Exceptions. Special order products can take up to 6 weeks or more to arrive.
It is The Furniture Loft's policy that Clearance, as-is product and floor model furniture will not be held and must be picked up within 48 hours of purchase. If delivery is chosen, items are not subject to this 48 hour window.
Failure to obtain product within 48 hours of purchase will result in cancellation of those items, the balance will remain as a store credit, less a 25% cancellation fee. Clearance, As-Is items including, but not limited to, discounted goods,
floor models, previously owned items, and defective or damaged product.